During the average day, municipal and utility operations are required to manage a million and one details. Managing these details is a difficult task. This task is especially difficult in a dynamic business environment that has more than its fair share of regulations and mandates.

Helping you achieve complete control over the many details is where United Systems and the ALLIANCE™ Information System fit into the equation. This fully integrated software suite will enable you to master these details. We welcome the opportunity to undertake full responsibility for the success of your entire system implementation--hardware, software, and all related services!

Industry experience, dating back to 1977, provides United Systems with a unique perspective on your needs. This understanding, coupled with the skills of our multi-disciplined technical staff, enable us to provide solutions and services that address your operation's distinct requirements.

Our implementation process begins with thorough planning, which includes management goal setting and security and internal control review. We work with your staff in setting a start-up schedule, analyzing workflow and determining user responsibilities.

Next, combinations of group and one-on-one training sessions begin. Information gathered in earlier planning is then used for our instructors to tailor the sessions to address your overall training objectives as well as your staff's individual needs. We feel that effective training is the most vital ingredient to any system implementation.

Once the system is on-line, our Support Team is at your service. At United, we realize the importance of comprehensive support services and we have assembled a customer service plan that is second to none. Assistance is primarily furnished over our toll-free telephone support lines. Our Help Desk offers users assistance with the day-to-day procedures involved in using the system. For situations requiring more advanced measures, remote control support is also available. Remote control support gives our Support Team quick access to your system --just as if they were on-site and in a matter of minutes.

Hardware service is also available through United Systems. Our service department provides responsive on-site recovery services when your operation needs it. In addition to our remedial service, we also offer system upgrade and preventative maintenance services.